Return Policy

Effective Date: [01/02/2024]

At Bhagvat Prasadam, we value our customers and aim to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as simple as possible. Please carefully review the following guidelines regarding returns:

Eligibility for Returns:

To qualify for a return, please ensure the following conditions are met:

• The item must be in its original packaging.
• The item must be unused and in the same condition as received.
• You must initiate the return process within 1 day from the date of delivery.

Non-Returnable Items:

Certain items are not eligible for return. These include:

• Items marked as final sale or clearance.
• Customized or personalized items.
• Items damaged due to misuse, accidents, or neglect.

Return Process:

To start a return, please follow these steps:

1. Contact our customer support team at bprasadam@sgrs.org to inform us of your intention to return.
2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. Our customer support team will guide you through the return process and issue a return authorization if your return is eligible.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. For your protection, we recommend using a trackable shipping service when returning items.

Refund Process:

Once we receive the returned item and confirm its eligibility, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Refund Timeframe:

Please allow up to 7 business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment provider.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will arrange for a replacement or issue a refund, depending on the circumstances.

Exchange Policy:

Currently, Bhagvat Prasadam does not offer exchanges. If you require a different item, color, or size, please initiate a return for the unwanted item and place a new order for the desired item.

Contact Information:

If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact our customer support team at:

Email: bprasadam@sgrs.org

Phone: +91 8866794111

Changes to Return Policy:

Bhagvat Prasadam reserves the right to update or modify this Return Policy as needed. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Bhagvat Prasadam. We appreciate your business and strive to provide a hassle-free shopping experience for all our customers.